#Plain text editor zendesk code

So, the language variants could be formatted with a rich text editor as it is available for macros. You can do this in the Preferences editor. Your first step is to generate the preference definition.

#Plain text editor zendesk code

* Automatic initial response stans for notify requester of received request. Code block Code span Hyperlink Horizontal line. Step 1: Create and define the preference in the Preferences editor For any feature with the ability to change platform behaviour, you need a mechanism to set up, enable, or disable the service. It also would be great to use it in automatic initial response (currently set with triggers, since the formated text in triggers might wouldn't be possible too, then there might be a need to add something as initial response template where formated text could be sent to customers).Įspecially painful is not to have bold, bullet, numbered and hyperlink options there and thus we cannot facilitate readability for our end-user.Currently, we have around 15 brands in Zendesk, and each brand is going to be served with multiple languages so the formatting is really needed in dynamic content.Rich text option - could be used in the macro-environment (It also could be used for automatic initial response where the user could be redirected to guide).Plain text option - could be used in the environments like guide or ticket forms (where the formatting is not needed or CSS can be applied via custom design option).Why would we need different text option in dynamic content? Rich text option (formatting is possible, the rich text editor is available).If you paste text with Markdown commands from a rich text editor, the Markdown commands remain 'as is'. If you don't want the content to be automatically formatted, use Cmd+Shift+V to paste. Plain text option (current option where no formatting possible) If you copy text with Markdown commands from a plain text editor, the content is automatically formatted as soon as you paste it.For instance, there could be a couple of dynamic content text options: In this case, it might be smart to have different dynamic content options. It's understandable that dynamic content features and their placeholders can be used in various environments like in macros, guides, ticket forms, so that might cause an issue. The rich text editor could be available in dynamic content section with the following features: PLEASE VOTE IF YOU NEED FORMATTING IN DYNAMIC CONTENT SECTION